Customer Experience, Event Manager

About the Team

The Customer Experience (CX) Marketing team is focused on differentiating and elevating Cisco through personalized, proactive, and predictive customer experiences. The team drives impactful engagement strategies through Cisco-led and CX-led events that strengthen customer relationships, support sales motion, and reinforce Cisco’s global brand presence.

Impact

As an Events Manager, you will lead the strategic design and execution of complex event programs that deliver high-impact customer experiences across physical, digital, and hybrid environments. You will play a critical role in driving operational excellence, customer collaboration, and measurable business outcomes through innovative event strategies and flawless execution.

Responsibilities

• Independently manage and execute complex Cisco-led and third-party-led events across multiple formats and audiences.
• Drive operational excellence by overseeing event logistics, demo management, digital broadcasts, and execution workstreams.
• Develop contingency plans and proactively resolve challenges to ensure seamless event delivery.
• Conduct white space analysis and identify opportunities for process optimization and event innovation.
• Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution.
• Research industry trends and implement best practices for event planning, production, and customer engagement.
• Measure and communicate event performance and business impact using data-driven insights and reporting.
• Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks.

Requirements

• Bachelor’s degree with 7+ years of experience in event management, marketing, customer experience, or related fields.
• Experience independently managing complex enterprise-level physical, digital, and hybrid events.
• Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, and Cvent.
• Experience coordinating cross-functional customers and external vendors in fast-paced environments.
• Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights.
• Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired.

Preferred Qualifications

• Deep understanding of Cisco CX offerings and service portfolio.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to transform structured messaging into engaging demos, videos, and printed assets.
• Excellent communication and customer management skills with the ability to influence outcomes effectively.
• Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

Pay

The starting salary range for this position is $120,200.00 to $152,300.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $145,200.00 - $212,100.00
• Non-Metro New York State & Washington State: $129,100.00 - $188,300.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest following continued employment.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period.
  • Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit (subject to business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours carried forward.
  • Additional paid time away for critical or emergency family issues.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay split between quota and non-quota components.