Customer Experience Engineer

Position Responsibilities

• Assist the sales and engineering teams in preparing proposals, quotes, and presentations for potential projects.
• Calculate the costs and margins for all proposals requested by the commercial department.
• Obtain budget proposals from the procurement department.
• Cook up information for proposals and ensure timely delivery across internal departments such as engineering, finance, and operations.
• Manage customer inquiries and provide prompt and accurate responses to address their needs and requirements.
• Maintain and update CRM database with client information, sales activities, and project status.
• Collaborate with the marketing team to create sales collateral, promotional materials, and digital content.
• Coordinate logistics and scheduling for client meetings, trade shows, and industry events in collaboration with the Project Manager.
• Create technical field surveys and feasibility/risk assessments.
• Aid in creating sales reports, forecasts, and performance metrics for management review.
• Offer administrative assistance to the sales and engineering teams.
• Provide support to manage the Sales Team's Key Performance Indicators.
• Gather necessary inputs to generate technical solution proposals.
• Stay updated on industry regulations, technological advancements, and market developments in the power transmission and wind energy industries.
• Perform other duties as assigned.

Administrative and Technical Competencies

• Strong knowledge of sales principles, order management, and sales support processes.
• Excellent customer service skills, including both sales and after-sales support.
• Advanced CRM user-level knowledge, with the ability to maintain accurate customer, sales, and project information.
• Solid understanding of industrial operations and procurement/purchasing processes.
• Strong technical knowledge of power systems and wind energy.
• General knowledge of industrial components such as bearings, gears, and engineering chains.
• Proficiency in Microsoft Office and user-level knowledge of Microsoft Dynamics 365.

Human or Personal Competences

• Strong business acumen, with the ability to understand customer needs, sales priorities, and business objectives.
• Excellent planning and organizational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
• Solid quality orientation, ensuring accuracy, consistency, and attention to detail in daily work and customer-facing deliverables.
• Strong negotiation skills to support customer interactions, internal coordination, and sales-related processes.
• Excellent internal and external customer service skills, with a customer-centric and solutions-oriented approach.

Education and Experience

• Schooling: Industrial Engineering, Mechanical Engineering, or related.
• Mandatory degree: Yes
• Language: Fluent in English and Spanish
• Years of Experience:
  • 3 to 5 years: Previous experience in sales support, customer service, or administrative roles, preferably within the power transmission or renewable energy industry.
  • 2 to 4 years: Strong organizational skills with the ability to multitask and prioritize tasks effectively. Excellent written and verbal communication skills, with a customer-centric approach. Proficiency in Microsoft Office suite and CRM software. Ability to work independently and collaboratively in a fast-paced environment.
  • 1 to 3 years: Knowledge of project lifecycle management and industry dynamics is desirable.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance