Customer Experience Coordinator - Rogers, AR

About VEG

In 2014, VEG was founded with a mission to improve the emergency veterinary experience. This includes expanding to hospitals across the country, offering 24/7 care, and creating a positive workplace environment for all employees.

The Job

As a Customer Experience Coordinator, your role is to ensure that every customer's experience is exceptional, from greeting them warmly to following up after their visit. You will be responsible for managing all customer communications, keeping the nursing team and doctors informed, and providing compassionate guidance on financial and end-of-life matters.

What You’ll Do

• Greet every customer with warmth and professionalism
• Oversee all customer communications (calls, emails, texts)
• Record details accurately and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences
• Listen with empathy, resolve concerns quickly, and anticipate issues
• Keep nursing team and doctors updated on customer needs
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections

What You Need

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Strong organizational skills and attention to detail
• A strong communicator with the ability to interact positively with anyone and everyone
• A strong multitasker capable of thriving in chaotic environments
• A strong sense of emotional intelligence, able to read a room and plan accordingly
• Adaptable and amenable in high-stakes environments
• Willingness to work nights, weekends, and holidays on a rotating or as needed basis
• Ability to work in a noisy environment with strong or unpleasant odors
• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits starting on day one
• Opportunities for learning and growth, including clinical and leadership programs
• Flexible work schedules to support your life outside of work
• Employee referral program to bring in more awesome people
• The little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

Who You Are

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• A sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's accomplishments
• A strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

DEI

We are committed to creating an environment that reflects the diverse communities we serve—where different perspectives are welcomed and celebrated. We strive to provide equitable opportunities for growth, promote inclusive decision-making, and ensure that everyone's perspective is considered.