Customer Experience Coordinator (Relief) - Baybrook, TX

About the role

As a Customer Experience Coordinator, your primary responsibility is to ensure that every customer's experience at VEG is exceptional, from greeting them warmly to following up after their visit. Your role involves managing customer communications, ensuring smooth care transitions, and providing compassionate guidance.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Strong communication skills; able to interact positively with anyone and everyone
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly
• Adaptable and amenable in high stakes environments
• Problem-solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Qualifications

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• A sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
• A strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

Skills

• Customer service skills
• Communication and interpersonal skills
• Attention to detail
• Problem-solving skills
• Ability to work in a fast-paced environment

Benefits

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• The little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you're hungry

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.