Customer Experience Coordinator (Part Time) - Lynnwood WA

About the role

VEG was founded in 2014 with a mission to help people and their pets when they need it most, challenging the status quo and fixing what was wrong with the ER experience. The organization has grown to operate hospitals nationwide that are open 24/7, 365 days a year, offering an open‑concept environment where team members handle emergency cases of every kind, including exotics, and focus on a customer‑centric experience. VEG is a 2025 and 2026 certified Great Place to Work®. As a Customer Experience Coordinator, you will define the customer's experience through service, focus, and participation—being passionate about perfecting the experience before, during, and after their time at VEG. You will interact professionally with each customer, find ways to say “YES,” and put pets and customers’ experience above all else, while building valuable experience and paving the way for a rewarding career path.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep technicians and doctors updated on customer needs for a seamless care experience
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills; able to interact positively with anyone and everyone
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Skills

• Empathetic, instinctively taking a people‑centric approach, whether supporting colleagues or seeking to understand different perspectives
• Sense of humility; acknowledging mistakes, sharing credit with others, and lifting up teammates’ accomplishments
• Strong sense of ownership over work, taking responsibility for outcomes and staying committed to achieving long‑term, impactful results
• Curious by nature; asking insightful questions and continuously seeking opportunities to learn and grow skills and knowledge

Benefits

• Competitive compensation, including base and 401K match
• A big focus on learning and growth from VEG‑created clinical and leadership programs
• Unlimited ER CE + travel stipend (part‑time credentialed VEGgies receive $1,000/year; part‑time uncredentialed VEGgies receive $400/year)
• Flexible work schedules to support life outside of work
• Generous employee referral program
• Comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry

Pay

Compensation range is $19‑$29 per hour based on experience, plus base pay and 401K match.

Schedule

Availability to work nights, weekends, and holidays on a rotating or as‑needed basis based on hospital needs. Flexible work schedules are offered to support life outside of work.