Customer Experience Coordinator (Part-Time)- Greenville, SC

About the role

VEG was founded in 2014 with a mission to improve the emergency veterinary experience. Since then, VEG has grown to offer 24/7, 365-day-a-year emergency services across the country, enhancing the experience for both pets and their owners, as well as for the dedicated staff known as VEGgies.

Responsibilities

• Greet every customer warmly, whether in person, over the phone, or online.
• Oversee all customer communications, including calls, emails, and texts, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences, always finding ways to say "yes" to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
• Keep the nursing team and doctors informed about customer needs for seamless care.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to ensure their pet's care and strengthen relationships.
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.

Requirements

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills, able to interact positively with anyone and everyone.
• The ability to multitask and thrive amid chaos.
• High emotional intelligence, able to read a room and plan and act accordingly.
• Adaptable and amenable in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs.
• Work well in a fast-paced environment with people from all backgrounds and different personality types.

Qualifications

• Empathetic, instinctively taking a people-centric approach, whether supporting colleagues or making efforts to understand different perspectives.
• A sense of humility; acknowledging mistakes, sharing credit with others, and lifting up team accomplishments.
• A strong sense of ownership over work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results.
• Curious by nature; asking insightful questions and continuously seeking opportunities to learn and grow skills and knowledge.

Skills

• Customer service skills.
• Technical proficiency with computer programs and practice management software.
• Organizational and attention-to-detail skills.
• Effective communication and interpersonal skills.
• Problem-solving and adaptability.
• Emotional intelligence and empathy.
• Ability to work in a fast-paced, multi-tasking environment.
• Availability to work evenings, weekends, and holidays.

Benefits

• Competitive compensation.
• A focus on learning and growth from VEG-created clinical and leadership programs.
• Unlimited ER CE + travel stipend (part-time credentialed VEGgies receive $1,000/year, part-time uncredentialed VEGgies receive $400/year).
• Flexible work schedules to support a balanced life outside of work.
• An employee referral program to bring in more talent.
• The little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry.

Pay

Competitive compensation package.

Schedule

Rotating shifts, including nights, weekends, and holidays.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. We strive to create an environment that reflects the diverse communities we serve, where different perspectives are welcomed and celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.