Customer Experience Coordinator (Midtown Manhattan)

Overview

We are seeking an Experience Center Coordinator who will serve as the CEC’s (Crestron Experience Center’s) core logistics person. From calendar coordination to site preparation and everything in between, this multi‑faceted team member is the key to making the CEC run smoothly. In this role, you will manage the visit calendar, visit logistics, and related support for this dynamic and ever‑changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can‑do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

Responsibilities

• Reinforce the effectiveness of our Experience Center Program booking process for the New York location with a customer‑service focus.
• Build trust through strong relationship‑building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests, including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with detail‑oriented day‑of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Provide logistical support to Experience and Technical Marketing teams, including ordering and tracking of products for various US centers, managing vendor relationships and related inventory.
• Assist in improving technical systems as needed, which can include internal website and/or booking system.
• Create unique experiences for customers, dealers and partners each time they walk through our doors.

Qualifications

• Bachelor’s degree in Marketing preferred; or equivalent experience (e.g., 3 years hospitality or related customer‑service field).
• 3–5 years’ experience in a service/support‑oriented office or events role.
• 3–5 years’ experience as part of a cross‑functional or team‑based operation.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, PowerPoint).
• Familiarity with CRM systems, visitor‑management tools, and basic reporting.
• Comfort level/interest in audio‑video technologies – preferred.
• Ability to be on‑site 5 days per week at our Midtown Manhattan Experience Center (200 Lexington Avenue, New York, NY 10016).

Compensation

Per applicable state requirements, the annual pay range for this position is $58,000 – $80,000. This role is eligible for overtime pay. Individual offers may vary based on hiring location, qualifications, experience, and market factors.

Benefits

• Medical, Dental, Vision, Life Insurance, Short‑Term Disability
• 401(k) with company match
• Paid Time Off and Holidays
• On‑site amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers