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Jobs · Customer Service · New Jersey

Customer Experience Coordinator-Full time

Mercer County Works · Princeton, NJ · 6 days ago
Customer ServiceFull-time

Opportunity

Contribute To The Growth Of Your Career.
Responsible for promoting an excellent customer experience.
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Role Models

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity;
Maintains confidentiality
Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Sets and addresses priorities;
Provides and accepts ongoing recognition and constructive feedback

Responsibilities

  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Promotes credit and loyalty programs during customer interactions
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and supports maintenance of a risk-free environment

Qualifications

  • Available to work flexible schedule to support business needs, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of prioritizing multiple tasks at one time
  • Organizational skills with attention to detail
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors to accomplish tasks
  • Strong communication skills
  • Ability to train others

One Year Retail and 6 Months of Leadership Experience

One year retail and 6 months of leadership experience.

Benefits

Competitive Compensation
Weekly Paychecks
Associate Discount
Career development opportunities
TAAP – TJX Associate Assistance Programs

Be a Part of an Inclusive Team

Flexible work schedules
Benefit programs and eligibility terms vary across our global locations.

Discover Different

A new day means new merchandise, and a fresh chance to reinvent retail.
Apart from bringing your whole self and your sense of style to work with you every day, Associates do the same throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
We embrace each other's differences and unique perspectives.

EEO Statement

We encourage you to apply to learn more about how our benefits can make a difference for you.
We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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