Customer Experience Coordinator, Beckett

Who You Are

Strong customer service skills with a warm, professional demeanor in both in-person and virtual interactions.
Friendly, approachable, and professional presentation.
Proficiency in Microsoft Office Suite and ability to quickly learn new systems and tools.
Discretion and professionalism when handling confidential information.
Proactive, solutions-oriented mindset with a strong focus on customer satisfaction.
Effective communicator across all levels of the organization and with external partners.
Able to self-manage, prioritize, and multitask in a dynamic environment.
Knowledge of trading cards or comics is a plus, but not required.
Sales experience is a plus, but not required.

What You’ll Do

• Cookier and manage in-house appointments for order pickups and drop-offs using appointment management software.
  
• Track and report appointment data using Beckett’s appointment management tools.
  
• Process and invoice incoming and picked-up orders within Beckett’s order management system.
  
• Assist customers by explaining Beckett’s order processes and procedures when needed.
  
• Support administrative tasks such as organizing and packaging orders for upcoming appointments, restocking supplies, and completing general office duties as assigned.
  
• Greet and check in vendors and remote employees, notifying the appropriate team members of their arrival.
  
• Close and secure the reception area at the end of each business day.
  
• Provide assistance with various clerical and administrative tasks, including operational ad hoc projects.

Physical Requirements

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
  
• Hand Use: Regular hand use for various tasks
  
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
  
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
  
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
  
• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate

The hourly range for this position is $21.50. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons to Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Onsite Requirement

This role requires you to be onsite in the office 5 days per week.

Pay and Schedule

Hourly Rate: $21.50
Vacation: All full-time employees are eligible for paid vacation
Salaried: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Application Instructions

To apply, please visit our careers page and submit your resume and cover letter. Interviews may be conducted via video call.