Customer Experience Coordinator - Austin, TX (South Lamar)

About VEG

In 2014, VEG was founded with a mission to improve the emergency veterinary experience. This includes expanding to hospitals across the country, open 24/7, 365 days a year, and creating a better experience for everyone involved—patients, their owners, and the staff.

The Job

As a Customer Experience Coordinator, your role is to ensure that every interaction is positive and memorable. You will greet customers warmly, manage communications effectively, and provide compassionate support throughout their visit.

What You’ll Do

• Greet every customer with warmth and professionalism
• Oversee all customer communications, including calls, emails, and texts
• Route urgent medical calls to doctors quickly
• Deliver personalized, memorable experiences
• Keep the nursing team and doctors informed about customer needs
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to ensure satisfaction
• Celebrate and capture special moments with permission

What You Need

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Strong organizational skills and attention to detail
• A strong communicator with the ability to interact positively with anyone
• A strong multitasker capable of handling chaos
• A high level of emotional intelligence, able to read situations and plan accordingly
• Adaptability and willingness to work in high-stakes environments
• Availability to work nights, weekends, and holidays

Who You Are

• Empathetic and instinctively people-centric
• Humble, acknowledging mistakes and sharing credit
• Ownership of work, commitment to long-term results
• Curious, asking insightful questions and seeking continuous learning

How We Invest in You

• Competitive compensation and 401K match
• Comprehensive health and wellness benefits
• Equity after one year of full-time employment
• Limited ER CE and travel stipend
• Clinical student loan repayment
• Paid parental leave
• Flexible work schedules
• Employee referral program
• The little (big) things, like comfy scrubs and cool VEG swag

DEI

At VEG, diversity is a strength that fuels innovation and kindness. We believe in creating an environment where different perspectives are valued and celebrated. We are committed to providing equitable opportunities for growth and ensuring that everyone's voice is heard.