Customer Experience Coordinator

Role Overview

Responsible for delivering an exceptional customer experience by leading a team of Associates at the front of the store. Ensures prompt, courteous service, promotes loyalty programs, and maintains a clean, organized environment. Acts as a role model for outstanding customer service, fostering a positive atmosphere internally and externally. Trains and mentors Associates, supports POS operations, addresses customer concerns, and ensures store tasks are completed effectively. Communicates effectively with management and staff, provides feedback, and partners on training needs. Promotes safety, credit, and loyalty programs, and supports shrink reduction initiatives.

Qualifications & Skills

• Minimum 1 year retail and 6 months leadership experience
• Strong communication, organizational, and multitasking skills
• Ability to adapt to changing situations and work a flexible schedule
• Team player with training capabilities
• Knowledge of merchandising techniques
• Attention to detail and customer-focused mindset

Key Duties

• Lead front-end team to ensure excellent customer service
• Train, coach, and mentor Associates
• Support POS and register operations
• Address customer concerns promptly
• Maintain store cleanliness and organization
• Promote programs and safety initiatives
• Assist management with training and store priorities