Customer Experience Coordinator

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

• Accurately and efficiently maintain information flow related to customer requests
• Keep customer satisfaction at the core of every decision and behavior
• Manage the issuing of credits and return authorizations
• Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from the supervisor when necessary
• Work schedule weekends and evenings on a rotating basis

Desired Skills & Experience

• One year of customer service experience with excellent interpersonal skills
• Execution skills with the ability to produce results within expected timeframe
• Technical Capacity – Microsoft Office including Advanced Excel, Word and PowerPoint
• Attention to Detail and Accuracy
• Business Acumen
• Communication Proficiency – Verbal & Written
• Ethical Conduct
• Problem Solving/Analysis
• Multi-tasking/Prioritization/Time Management