Customer Experience Coordinator

Role Overview

Responsible for delivering an excellent customer experience by leading a team of Associates at the front of the store. Ensures prompt, courteous service, promotes loyalty programs, and maintains a clean, organized environment. Leads by example, engaging with customers and coaching staff on personalized service and store procedures.

Key Responsibilities

• Create positive customer interactions, address concerns promptly, assign register coverage, and support store goals such as shrink reduction and safety.
• Training & Mentorship: Train and mentor Associates on front end principles, promoting a culture of honesty and integrity.
• Communication & Compliance: Effectively communicate with management and staff, ensuring adherence to policies, labor laws, and safety standards.

Qualifications & Skills

• At least 1 year of retail experience with 6 months in leadership
• Strong communication, organizational, and multitasking skills
• Ability to respond to changes and work a flexible schedule, including nights and weekends
• Team player with leadership and training abilities