Customer Experience Coordinator

A Day in the Life

The Customer Experience Coordinator serves as the first point of contact and operational support resource for our Downtown Raleigh corporate office. This role is ideal for someone who takes pride in creating a welcoming environment, supporting daily office operations, and delivering responsive service to customers, visitors, vendors, and teammates.

Key Responsibilities

• Serve as the first point of contact for all incoming visitors, clients, and vendors.
• Maintain a highly professional reception environment, handle guest registration, and promptly notify internal parties of arrivals.
• Manage the central multi-line phone system. Answer general inquiries, route calls to appropriate departments, and deliver clear, solutions-oriented customer service to both technical and non-technical audiences.
• Monitor and respond to intercom communications from parking garage gates. Assist drivers navigating Highwoods parking equipment and manage online customer systems.
• Manage inventory and replenishment for all office, kitchen, and breakroom supplies, ensuring expenditures align with localized budgets.
• Maintain the cleanliness, organization, and visual standards of all common and corporate areas. Input office work orders and monitor janitorial performance.
• Accurately code operational invoices for corporate routing, maintain office seating charts, and assist with general document control and digital archiving.
• Provide foundational administrative support for various customer experience initiatives led by the department.
• Assist with basic website updates, internal digital signage, and content verification to ensure Highwoods' localized digital presence remains accurate and engaging.
• Cover shared administrative tasks when teammates are out of the office or require operational assistance.

Education/Experience

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 1–3 years of related administrative, corporate reception, or customer service experience/training
• Intermediate proficiency with MS Office suite, including Word, Excel, and PowerPoint, is required
• Comfort adapting to new corporate software platforms
• Previous experience with real estate work order management systems, including Prism or Building Engines, or CRM platforms such as Salesforce is highly preferred

Work Environment/Physical Demands

• This job operates in a professional office environment, as well as throughout a variety of properties.
• May be exposed to construction sites and various weather conditions.
• This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment.
• The employee may occasionally need to climb, balance, bend, and crouch.
• Must be able to inspect all areas of the property, including roof and basement.
• The employee may occasionally lift, push, or pull up to 25 pounds.
• Ability to read, understand and to communicate information and ideas clearly in writing and orally required.