Customer Experience Coordinator

Job Summary

Do you genuinely enjoy helping people? At Five Star Painting, we believe every interaction is an opportunity to improve someone's life. We're looking for a Customer Experience Coordinator who will become the friendly, dependable guide our customers can count on throughout their painting project.

Primary Responsibilities

• Become the primary office contact for homeowners throughout their project.
• Confirm appointments and answer questions.
• Follow up after estimates.
• Guide customers through the next steps after project approval.
• Keep customers informed throughout scheduling and production.
• Help customers navigate paint color selections and available resources.
• Follow up after project completion.
• Request reviews and referrals.
• Assist with collecting payments as needed.

Project Coordination

• Cover scheduling between customers and the Project Manager.
• Help keep projects moving efficiently.
• Update CRM and project information.
• Ensure communication is timely and accurate.

Qualifications

• Warm, friendly, and genuinely enjoys helping people.
• Highly organized with strong attention to detail.
• An excellent communicator, especially by phone.
• Dependable and follows through on commitments.
• Comfortable using computers and learning new software.
• Able to manage multiple priorities while staying calm and professional.

Preferred

• Administrative, customer service, hospitality, or office experience.
• Experience using CRM software is helpful but not required.