Customer Experience Champion

About the role

We're looking for a dynamic and results-driven Call Center Rockstar to join our vibrant team at Grit PPO. In this role, you will be the first point of contact for customers, addressing their inquiries, managing service requests, and promoting our client's services. The ideal candidate thrives in a fast-paced, high-volume environment, possesses exceptional communication skills, and has a passion for delivering outstanding customer service. This position offers a competitive salary plus commission opportunities based on performance.

Responsibilities

• Address customer inquiries and manage service requests
• Promote Grit PPO's client services
• Handle high call volumes (100+ calls/day) while maintaining professional demeanor
• Engage customers and convert inquiries into sales
• Think on your feet and solve problems quickly
• Use CRM software and multiple communication platforms

Requirements

• Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment
• Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor
• Excellent verbal and written communication skills
• Ability to engage customers and convert inquiries into sales
• Strong problem-solving skills and the ability to think on your feet
• Experience with CRM software and multiple communication platforms
• Must be detail-oriented and organized, with the ability to multitask
• Flexible with scheduling, including availability for evening and weekend shifts
• Bilingual skills are a plus

Qualifications

• Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment
• Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor
• Excellent verbal and written communication skills
• Ability to engage customers and convert inquiries into sales
• Strong problem-solving skills and the ability to think on your feet
• Experience with CRM software and multiple communication platforms
• Must be detail-oriented and organized, with the ability to multitask
• Flexible with scheduling, including availability for evening and weekend shifts
• Bilingual skills are a plus

Skills

• Exceptional communication skills
• Problem-solving skills
• CRM software proficiency
• Multiple communication platforms proficiency

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retailment Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development