Customer Experience Banker- Woodruff Road

As a Customer Experience Banker Non NMLS, you serve in a concierge role for walk-in customers, acting as a Financial Concierge. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales (preferred).
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Schedule

This is a non-exempt position, eligible for overtime pay.

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis.