Customer Experience Banker Non NMLS - Woodway, TX

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: EEO, immigration, etc. Keep substantive info. Let's parse description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. That's about the role. Duties & Responsibilities: list items: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: 1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. We need to remove boilerplate: EEO, immigration, tobacco-free, agency recruiter note, etc. Also remove "Exempt Status" maybe? It's a detail about overtime eligibility. Could be considered part of Benefits/Pay? It's about exempt status. Might be considered part of Pay? Not exactly pay. Could be part of "Benefits"? Not really. The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Exempt Status is specific: "No". That is a concrete value. Should we include a section? The allowed sections list includes Benefits, Pay, Schedule. Exempt Status is not one of those. Could we put it under Benefits? Not appropriate. Could we put under "About the role"? Probably not. Could we ignore it? It's substantive but not fitting categories. The instruction says we can use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. If content doesn't fit those, maybe we can embed in About the role or Responsibilities? Exempt status is about overtime eligibility, could be considered part of Benefits? Not really. Could be considered part of "Pay"? Not exactly. Could be considered part of "Schedule"? Not. Might be okay to omit as it's not in allowed headings? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map content to those. We have About the role (description summary). Responsibilities (duties). Requirements (basic qualifications). Qualifications (preferred qualifications). Skills (maybe cash handling, tech comfort). Benefits (maybe none explicit). Pay (none). Schedule (maybe flexible work arrangement info). There is mention of flexible work arrangement, in-office and work from home, remote roles can come together. That's schedule/workplace type. So we can create a Schedule section with that content. Benefits: not mentioned explicitly besides maybe "welcoming and inclusive team environment", "opportunity to share ideas", but those are more about role. No explicit benefits like health insurance, retirement. So we should not create Benefits section if no specific content. Pay: not mentioned. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. Now we need to output HTML fragment only, no /, no markdown. We'll use

for each heading, then

or

• as appropriate. For About the role: prose paragraph(s). Could be multiple paragraphs but we can combine into one

  . Responsibilities: list items. Requirements: basic qualifications: could be a

  or

  . It's a sentence with options. Could be

  . Qualifications: preferred qualifications: list. Skills: cash handling, comfort with technology. Could be

  . Schedule: flexible work arrangement description: maybe

  . Let's extract exact text. About the role: "Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service." We need to preserve all substantive info. Ensure we don't repeat job title as heading (we aren't). Good. Responsibilities list: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Requirements (Basic Qualifications): "High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree." Preferred Qualifications: "1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services." We could split preferred qualifications into two: maybe "Preferred Qualifications" heading includes both bullet points. But we also have Skills heading for cash handling and tech comfort. However the instruction: "Prefer a few substantive sections over many thin ones." So we could combine preferred qualifications and skills into one "Qualifications" section? But we already have Requirements (basic) and Qualifications (preferred). Skills could be part of Qualifications. But they asked to use headings like Skills. Could we have both Qualifications and Skills? Might be thin. Better to have Qualifications include both preferred qualifications and skills. But we need to follow instruction: use headings for sections; we can decide to not create Skills if content is thin. Let's see: Preferred qualifications includes cash handling skills and comfort with technology. That's substantive enough for a Qualifications section. So we can have Qualifications heading with those bullet points. Then we don't need separate Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Schedule. Now Schedule: from text: "Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team." We need to remove Exempt Status line? It's not about schedule but maybe we can incorporate into Schedule? It's about overtime eligibility, not schedule. Could be considered part of Benefits? Not. Might be considered part of Pay? Not. Could be omitted as not fitting headings. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." Exempt Status is minor metadata; we could fold into a short

  maybe under About the role? But it's not about role. Could drop it. The instruction says we can drop minor metadata. So we can drop Exempt Status line. Thus Schedule section content: "Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team." We should keep that as a

  . Now ensure we don't include boilerplate: EEO, immigration, tobacco-free, agency recruiter note, etc. Remove them. Now produce HTML:

  About the role

  Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

  Responsibilities

  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products.
  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers