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Customer Experience Banker - Marietta, OH

Huntington National Bank · Marietta, OH · 1 mo ago
FinanceFull-time
We need to output HTML fragment with sections only if content exists. The posting includes description summary, duties & responsibilities, basic qualifications, preferred qualifications, exempt status, workplace type, approach to office workplace type, remote roles, specific work arrangements, immigration note, equal opportunity, tobacco-free, note to agency recruiters. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should remove Equal Opportunity Employer, Tobacco-Free Hiring Practice, Note to Agency Recruiters, immigration note? The immigration note is about sponsorship; maybe considered legal boilerplate? Might be considered relevant? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Immigration sponsorship note is legal; likely remove. Also "Exempt Status:" maybe not boilerplate but it's a detail; we can keep if substantive. However "Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No" is a specific detail; we can keep maybe in a

. Workplace type and approach to office workplace type maybe also details; we can keep if substantive. But we need to decide which sections to create: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (description summary). Responsibilities (duties & responsibilities). Requirements (basic qualifications). Qualifications (preferred qualifications). Skills maybe from preferred qualifications (cash handling, comfort with technology). Benefits, Pay, Schedule not present (no mention). So we should not create those sections. We must not repeat job title as heading. Use

for section headings. We need to preserve all substantive information, not invent or summarize away detail. So we need to keep the description summary text, duties & responsibilities list, basic qualifications list, preferred qualifications list, maybe exempt status, workplace type, approach to office workplace type, remote roles, specific work arrangements. However those may not fit into the allowed headings; we could incorporate them into existing sections as

paragraphs. We must not create sections with filler like "commensurate with experience". Not relevant. We need to output only HTML fragment. Let's extract content: Description Summary: "Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service." We can keep that as a

under

About the role

. Duties & Responsibilities list: bullet points (separated by periods?). The text: "Providing excellent customer service and effectively resolving customer issues.Being proficient in understanding and educating customers on consumer deposit products.Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhering to all operational, security, risk and regulatory policies and procedures.Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.Other duties as assigned." We need to turn each sentence into
  • . Ensure we keep content. Basic Qualifications: "High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree." Preferred Qualifications: "1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills.Comfort with technology such as mobile services and online banking services." Exempt Status: "Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No" Workplace Type: "Workplace Type Office" Our Approach to Office Workplace Type: "Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team." Immigration note etc we remove. We also have "Huntington will not sponsor applicants for this position for immigration benefits..." remove. We also have "Huntington is an Equal Opportunity Employer." remove. "Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details." remove. "Note to Agency Recruiters: ..." remove. Thus we keep the above. Now decide sections: About the role, Responsibilities, Requirements, Qualifications, Skills? Could combine preferred qualifications into Qualifications. Could also create Skills section for cash handling and tech comfort. But we can put those under Qualifications as part of preferred qualifications. We need to avoid thin sections; maybe we have About the role, Responsibilities, Requirements, Qualifications (covering basic and preferred). That's four sections. We need to include exempt status and workplace type details somewhere. Could add a

    under About the role or after Qualifications as a separate section like "Details". But we only allowed headings list; we could add a

    Details

    if we have content. However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate, but we could also use other headings if needed? Safer to stick to those. However we need to include exempt status and workplace type; maybe we can incorporate them into About the role or Qualifications as a

    . They are not exactly about role but could be placed under About the role as additional info. Thus About the role

    will contain description summary plus exempt status, workplace type, approach to office workplace type, remote roles, specific work arrangements. That may be a lot but okay. We must not invent or summarize away detail; we need to preserve all substantive information. So we need to include those details verbatim (or close). We'll embed them as sentences. Let's craft About the role paragraph: "Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No. Workplace Type Office. Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team." Now Responsibilities

    • each bullet. We need to split sentences correctly. The original had no spaces after periods before next sentence; we need to add spaces for readability but preserve meaning. List: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Now Requirements

      Requirements

      with

      containing basic qualifications. Basic Qualifications: "High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree." We can put that as a

      . Now Qualifications

      Qualifications

      with

      containing preferred qualifications. Preferred Qualifications: "1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services." We could also split into

        but it's okay as

        . However we might want to list as

        • for each item. The instruction: Use
          • for any list of duties/requirements/benefits. For qualifications, it's a list; we could use
            • . Let's do that. Thus Qualifications section:
              • 1 year or more in customer service in banking, financial services or goal driven retail sales.
              • Cash handling skills.
              • Comfort with technology such as mobile services and online banking services.
              Now we need to ensure we didn't include any boilerplate. We removed EEO, tobacco-free, agency note, immigration sponsorship. Check for duplicated lines: none. Now output HTML fragment. We must not include or . Just the fragment. Let's produce:

              About the role

              Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No. Workplace Type Office. Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

              Responsibilities

              • Providing excellent customer service and effectively resolving customer issues.
              • Being proficient in understanding and educating customers on consumer deposit products.
              • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
              • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
              • Adhering to all operational, security, risk and regulatory policies and procedures.
              • Demonstrating acumen in sales,

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