Customer Experience Banker - Birmingham, AL

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues, and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
• Maintain knowledge of all products, services, technology, and policies.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services, or goal-driven retail sales, or business-to-business sales experience, or military service in an administration, contracting, civil affairs, or similar role.
• This position requires fingerprinting as mandated by NMLS regulations and is subject to additional background check requirements.

Preferred Qualifications

• Bachelor’s Degree and 1 year or more in customer service and sales in banking, financial services, or goal-driven retail sales, or business-to-business sales experience.
• Ability to build, deepen, and retain relationships.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.

Schedule

This is a non-exempt position eligible for overtime pay.

Workplace Type

This role is primarily office-based. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis.