Customer Experience Attendant

About the role

The Customer Experience Attendant ensures quality customer service by greeting customers, maintaining store cleanliness, and providing assistance both inside and outside the store.

Responsibilities

• Greet customers in a cheerful manner upon entry and thank them as they leave
• Answer customer questions and provide assistance to ensure quality customer service
• Retrieve all shopping carts safely and efficiently from parking areas and cart corrals, bringing them to the front porch for customer use
• Empty carts of debris and remove defective carts from service
• Help customers load groceries into their vehicles
• Keep parking lot, store vestibule, and front-end clean and free of debris
• Maintain trash and recycling receptacles on the porch, emptying and replacing bags as necessary
• Remain alert to safety issues, paying particular attention to entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards
• Assist cashiers with bagging groceries as required
• Respond promptly to intercom pages
• Sweep, wash, mop, and perform general clean-up work
• Clean restrooms and break rooms, replenish supplies, dispose of waste, and keep building and surrounding grounds in orderly condition
• Operate various motor-driven cleaning equipment if over 18 and properly trained (training provided)
• Maintain cleaning equipment in good repair
• Help keep the sales floor free of slip and trip hazards
• Clear sidewalks and porch of snow and ice as needed
• Dispose of trash and debris in back room, break room, front-end, and parking lot
• Notify store management when repairs, maintenance, or unsafe conditions requiring attention are observed, and when supplies are needed
• Ensure smooth department and store function by cooperating with co-workers and supervisors
• Continuously improve job performance
• Complete other duties as assigned by management

Requirements

• Working toward or completed high school diploma or GED
• No prior experience required

Qualifications

Must be able to perform each essential duty satisfactorily. May operate motor-driven cleaning equipment if over 18 years of age with proper training provided.