Customer Experience Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers in a cheerful manner as they enter the store and thanks them as they leave.
• Answers customer questions and provides other assistance as required to ensure quality customer service.
• Retrieves all shopping carts on the premises safely and efficiently.
• Ensures that carts are not left in parking areas and takes them from cart corral to front porch of store for customer use.
• Empties carts of debris.
• Takes defective carts out of service.
• Helps customers by loading their groceries into vehicles.
• Keeps parking lot, store vestibule and front-end clean and free of debris.
• Maintains trash and recycling receptacles on porch, empties and replaces bags as necessary.
• Remains alert to safety issues, paying particular attention to the entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards.
• Aids cashiers by bagging groceries as required.
• Promptly responds to intercom pages.
• Sweeps, washes, mops and does general clean-up work.
• Cleans restrooms and break rooms, replenishes supplies, disposes of waste and keeps building and surrounding grounds in orderly condition.
• Maintains cleaning equipment in good repair.
• May operate various motor driven equipment used for cleaning (if over 18 years of age and properly trained – training provided).
• Helps keep the sales floor free of slip and trip hazards.
• Clears sidewalks and porch of snow and ice.
• Disposes of trash and other debris in back room, break room, front-end and parking lot.
• Notifies store management when repairs or maintenance is needed or when he/she observes unsafe conditions which require more than his/her attention.
• Informs store management when there is need for more supplies.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Completes other duties of staff as required by management.

Qualification Requirements

• Education and/or experience completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.