Customer Experience Associate Trainee (Temporary Tax Season)
About the Role
The Customer Service Division is seeking motivated Customer Experience Associate Trainees to join the Customer Experience Center. This role offers hands-on training that prepares you to assist customers with clear and confident guidance. You will have the opportunity to build important skills that support state tax programs and help residents receive timely assistance. Join a team that values strong service and steady development.
Responsibilities
- Customer Assistance: Learn to respond to taxpayer inquiries and explain laws, regulations, filing steps, and account information
- Account Review: Review customer account details to identify issues and determine appropriate solutions or next steps
- Technical Learning: Develop skills in using office equipment, computer applications, and tax program systems
- Documentation Skills: Record customer interactions and summarize actions taken to support accurate account histories
- Guidance Support: Learn to advise customers on completing tax forms and understanding available self-service options
Qualifications
- One year of experience maintaining fiscal or financial records
- One year of customer service experience
- An equivalent combination of experience and training
Additional Requirements
- Ability to perform essential job functions
- Must pass an enhanced background check, including fingerprint-based federal records check, PA State Police clearance, local law enforcement checks, and citizenship/residency verification, as required by IRS Publication 1075 (Pub 1075)
Schedule
Seasonal, full-time employment, approximately February 2027 through June 2027. Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch. Telework is not available for this position.
Additional Information
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. In some cases, the starting salary may be non-negotiable.