Customer Experience Associate, Pathways - New Graduates

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades—the largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn’t a place for complacency; it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services. The program will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate insane customer focus related to a range of needs—from simplistic to complex—through chat, email, and phone channels. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers but also to help us learn as a company from each interaction, so we can make our customers' experience using our products as seamless as possible.

This application is for early talent with an anticipated start date in September 2026. We are looking for recent graduates with customer-facing experience who are interested in becoming a Registered Representative through Robinhood's licensing and training program.

This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 4-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Responsibilities

CXR Pathway Program Outline:

• Introduction to Licensing (with paid study time)
• Foundational Training & Proficiency
• Completion of Licensing
• Registered Representative Training & Proficiency
• Team Alignment & Production, which will include the following:
  • Delivering an outstanding customer experience through chat, email, and phone channels
  • Driving continuous improvement to delight customers by acting as the voice of the customer—identifying and communicating improved ways to serve our customers
  • Growing your financial services expertise as you develop proficiency in a range of financial concepts

Requirements

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)

Qualifications

• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

Benefits

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet—a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge, including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces

Pay

Base pay for the successful applicant will depend on a variety of job-related factors, including education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

• Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $23.10—$23.10 USD
• Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $22.05—$22.05 USD

Schedule

This position follows a 24/7 service model. During the 4-month onboarding period, in-person attendance is expected 5 days per week. After onboarding, in-person attendance is expected at least 3 days a week. Future shift assignments may include evenings and weekend hours.