Customer Experience Associate - Indianapolis NW

Responsibilities

• Works closely with customers and discusses our discounts.
• Solves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Handles any additional duties assigned by management.

Requirements for Success

• A high school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Work with a variety of audiences.
• Show strong time management and problem-solving skills.
• Show strong attention to detail and accuracy.
• Interact professionally with our internal and external clients.
• Be proficient in using Android and Apple phones.
• Show patience and understanding in guiding customers through technology.

IFBI Perks

• An organization that values work/life balance.
• Paid vacation/sick leave.
• 401(k) with match.
• Fulltime with a Monday - Friday schedule.
• Potential for a yearly bonus with a possible payout of up to 20% of the salary.
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on level of experience.
• Paid volunteer hours.