Customer Experience Associate

Location: San Diego, California

About Tomahawk Power

Based in San Diego, CA, Tomahawk Power LLC is a small business that dedicates itself to providing customers with superior equipment for the construction, rental, and agricultural industries. We manufacture specialized light construction equipment and diesel generators with superior parts and after-sales service built for professionals.

Responsibilities

• Prioritize and pick product to fill orders and stage product for loading.
• Physically move and lift product weighing as much as 150 pounds.
• Organize warehouse stock and assist in daily closing down of the warehouse.
• Compile and submit regular reports of damaged, outdated stock or supplies, over- and under-shipments, return of products to vendor, etc.
• Assist in periodic inventory counts.
• Operate powered industrial vehicles (forklifts, pallet jacks, order pickers, etc.) in a safe manner and maintain an operator license, if required.
• Pack and ship orders, including local deliveries within San Diego.
• Handle all incoming shipments and perform quality assurance inspections when appropriate.
• Unload and load trucks and containers; pick and place pallets and equipment on and off the racks.
• Relocate and consolidate material and notify management of new locations when appropriate.
• Maintain appropriate forms pending return of material and update returns daily in Excel.
• Inspect condition of returned material prior to completing return authorization forms.
• Repair demo and returned items to sell as refurbished items; capable of fixing equipment.
• Upkeep and maintenance of warehouse, tools, truck, forklift, and equipment.
• Assemble and disassemble equipment per instruction.
• Pull stock and return it to the correct location pending credit memo, sale, or return to supplier.
• Clean and organize warehouse, packing station, repair area, returns department, and trucking/parking area.
• Assemble and disassemble bins, racks, shelves, and tables as needed.
• Obtain quotes for packing materials and equipment necessary for operating in the warehouse.
• Update inventory in Excel.
• Assist with service calls on equipment as needed.
• Eligible for compensation for refurbished items that are sold (3% commission).

Requirements

• High School Degree or Equivalent.
• Ability to lift up to 50 lbs (experience lifting up to 150 lbs is part of the role).
• Bilingual in English and Spanish (not necessary but an advantage).

Skills

• Attention to detail.
• Professionalism, optimism, and a positive approach when change is necessary.
• Effective verbal communication skills.
• Excellent time and project management skills.
• Motivated personality and prepared to take on new tasks and responsibilities.

Benefits

• Paid Time Off.
• Health Insurance.
• Dental Insurance.
• Retirement benefits or accounts.
• Gym memberships or discounts.
• Workplace perks such as food/coffee and flexible work schedules.