Customer Experience & Appointment Coordinator

Position Overview

As an Customer Experience & Appointment Coordinator, you're often the first point of contact for our customers. You'll play a vital role in understanding their needs, guiding them through the buying process, and helping them begin their journey with Tom Kadlec Honda. We Believe in Being One Team At Tom Kadlec Honda, we believe great dealerships are built by great teams. We're looking for someone who wants to be part of something bigger than their job title. We don't believe in saying, "That's not my job." We believe everyone contributes to creating an exceptional customer experience. That might mean greeting customers as they walk through the door, helping the sales team during busy times, assisting another department, or simply stepping in when a teammate needs support. We hire for attitude and teamwork just as much as experience. If you're someone who enjoys helping others, takes initiative, and takes pride in being a dependable teammate, you'll fit right in. When the dealership succeeds, we all succeed.

Why You'll Love Working at Tom Kadlec Honda

• Competitive, performance-based pay plan
• Paid, hands-on training with ongoing support
• 401(k) with company match (Traditional & Roth options, fully vested from day one)
• Generous paid time off
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 24/7 Employee Assistance Program
• Financial planning resources
• Employee discounts on vehicles, service, and parts
• Supportive, experienced leadership team
• Friendly, collaborative work environment
• Career growth and advancement opportunities
• State-of-the-art facility
• Closed every Sunday so you can enjoy a consistent day to rest, recharge, and spend time with family and friends.

What You'll Do

As an Internet Sales Specialist, you'll do much more than answer internet leads. You'll play a key role in creating an exceptional customer experience from the very first interaction. Your responsibilities include:

• Respond promptly to internet, phone, text, and email inquiries from prospective customers.
• Learn about each customer's needs and recommend the right vehicle options.
• Guide customers through the next steps of their buying journey.
• Schedule appointments and coordinate with the sales team.
• Maintain accurate customer information and follow-up activity in our CRM.
• Build lasting customer relationships through timely, professional communication.
• Work closely with sales, service, management, and other departments to ensure every customer has a seamless experience.
• Help create a welcoming atmosphere by greeting customers and assisting whenever needed.
• Support teammates throughout the dealership during busy times because delivering a great customer experience is everyone's responsibility.

Schedule & Availability

• This position is primarily an evening and Saturday role, as these are some of our busiest times serving customers.
• We're looking for someone who:
• Is available to work evenings and Saturdays.
• Is dependable and punctual.
• Enjoys working in a fast-paced environment.
• Understands that our customers come first and that flexibility is important in a team environment.