Customer Experience Advocate (Remote, Insurance Tech Startup)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, EEO, application instructions, etc. We need to parse the posting. Key content: Intro paragraph: "This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company. Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all. The work is fast-paced, high-energy, team-oriented, and fully remote." That's about the role. Could be "About the role" section. Then bullet list: "A few things our team members love about working at Jerry:" then list items: Opportunities to shape the customer experience as the product and services are constantly evolving. Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time). Stock equity (stock options) — we're a tech startup, and you own a piece of what you're building. Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week. Fully remote, with work equipment provided. A career path in one of the largest industries in the world — insurance. We pay for your P&C insurance license if you don’t have one yet. And, importantly, the colleagues you work alongside. Ask our team what they value most and the answer is almost always the same: the people and the culture. Jerry is full of people who take their work seriously and take helping each other just as seriously. That's benefits and culture. Could go under Benefits (some are benefits) and maybe also under About the role. Then: "This role runs on two paths (sales and service). You don't have to know yet whether you're a sales person or a service person. We will figure this out together through the interview process. As a member in the Customer Operations team, some of your responsibilities could include:" then bullet list of responsibilities: - Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike. - Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed. - Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it. - Problem solving to remove barriers between a customer and the right coverage. - Processing service requests — vehicles, drivers, lienholders, policy documents. - Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship. Then "Who You Are" bullet list: - Prior work experience in customer service, sales, or hospitality is a plus, but not required - Genuinely friendly and positive attitude and willingness to work as a team - Strong work ethic - Strong problem solving skills - Strong communication skills Then "Compensation And Perks" section: - For sales path: Hourly wage of $19.00 - 21.00 plus uncapped commissions *Our most successful team members typically earn $100,000+ per year. - For service path: Hourly wage of $19.00 - 21.00 Then later: "We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package." Also earlier: "Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time)." and "Stock equity (stock options)". Also "Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week." and "Fully remote, with work equipment provided." and "We pay for your P&C insurance license if you don’t have one yet." We need to include sections only if real specific content. We have: - About the role: we have description of role, mission, work environment. That's specific enough. - Responsibilities: we have bullet list. - Requirements/Qualifications/Skills: The "Who You Are" list could be considered Requirements or Skills. We need to decide which sections to include. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can combine similar content. We have "Prior work experience ... is a plus, but not required" (that's a qualification). "Genuinely friendly and positive attitude and willingness to work as a team" (skill/attribute). "Strong work ethic", "Strong problem solving skills", "Strong communication skills". These are skills/qualities. Could put under Requirements or Skills. Since we have both Requirements and Skills headings available, we could split: Requirements: Prior work experience in customer service, sales, or hospitality is a plus, but not required. Skills: Genuinely friendly and positive attitude..., Strong work ethic, Strong problem solving skills, Strong communication skills. Or we could combine into Requirements. But better to follow instruction: prefer a few substantive sections over many thin ones. So maybe combine into one "Requirements" section that includes both experience and skills. Or we could have "Requirements" and "Skills" but that's two sections; still okay if both have content. However we want to avoid thin sections. The "Skills" list would be 4 items, which is substantive. The "Requirements" list would be 1 item (experience). That's thin. Better to combine into "Requirements" that includes experience and skills. Or we could have "Qualifications" for experience and "Skills" for attributes. But we need to decide. Given instruction: "Prefer a few substantive sections over many thin ones." So maybe we have About the role, Responsibilities, Requirements (including experience and skills), Benefits, Pay, Schedule. That's 6 sections. We need to capture Benefits: includes medical, dental, vision insurance, 401K match, paid vacation time, stock equity, flexible scheduling (5-day 8-hour or 4-day 10-hour), fully remote with work equipment provided, P&C insurance license paid, career path, colleagues/culture (maybe culture is not a benefit but could be included). Also later: comprehensive benefits package: health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, equity opportunities. We should combine all benefits without duplication. Pay: includes hourly wage ranges for sales and service paths, plus uncapped commissions for sales path, typical earnings $100k+. Also mention that successful candidate's starting pay will fall within pay range listed, determined based on factors. That's basically the same as the wage range. So we can put Pay section with that info. Schedule: includes flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week. Also fully remote. Could be schedule section. We must not include boilerplate like EEO, application instructions, location restrictions, etc. So we need to strip those. Now produce HTML fragment. Structure:

About the role

... (the intro paragraph plus maybe the mission description).

Responsibilities

• ...
...

Requirements

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Benefits

• Competitive wage and benefits: medical, dental, vision insurance, 401K match, paid vacation time
• Stock equity (stock options)
• Flexible scheduling: 5‑day, 8‑hour or 4‑day, 10‑hour work week
• Fully remote with work equipment provided
• P&C insurance license paid for if you don’t have one
• Career path in insurance industry
• Comprehensive benefits package: health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits
• Equity opportunities as part of total rewards

But note we have duplicated flexible scheduling and remote etc. Could combine. We need to avoid duplication. Let's consolidate benefits: - Medical, dental, vision insurance - 401K match - Paid vacation time - Paid time off (maybe same as vacation) - Paid parental leave - Wellness benefits - Stock equity (stock options) - Flexible scheduling (5‑day/8‑hour or 4‑day/10‑hour) - Fully remote with work equipment provided - P&C insurance license reimbursement - Career path in insurance - Equity opportunities (maybe same as stock equity) - Culture/colleagues (maybe not a benefit) We should avoid redundancy: "Paid vacation time" and "Paid time off" similar; we can keep one. Let's craft benefits list: - Medical, dental, and vision insurance - 401(k) plan with employer matching - Paid time off (including vacation and parental leave) - Wellness benefits - Stock equity (stock options) - Flexible scheduling: choose between a 5‑day, 8‑hour or a 4‑day, 10‑hour work week - Fully remote work with equipment provided - P&C insurance license reimbursement if needed - Career path in the insurance industry That seems good. Pay section:

Pay

• Sales path: hourly wage $19.00‑$21.00 plus uncapped commissions (top earners typically >$100,000/year)
• Service path: hourly wage $19.00‑$21.00
• Starting pay determined by skills, experience, location, and market conditions

Schedule section:

Schedule

• Flexible scheduling options: 5‑day, 8‑hour week or 4‑day, 10‑hour week
• Fully remote position

But note flexible scheduling already in Benefits; we might move schedule to its own section and remove from Benefits to avoid duplication. The instruction: prefer few substantive sections; we can keep schedule separate and benefits not include scheduling. Let's adjust. Thus Benefits list excludes flexible scheduling and remote. Benefits: - Medical, dental, and vision insurance - 401(k) plan with employer matching - Paid time off (vacation and parental leave) - Wellness benefits - Stock equity (stock options) - P&C insurance license reimbursement if needed - Career path in the insurance industry Now Schedule section includes flexible scheduling and fully remote. We also need to mention "We pay for your P&C insurance license if you don’t have one yet." That's a benefit. Now About the role: include the introductory