Customer Experience Advocate

About the role

Responsible for ringing out each customer’s purchases while ensuring total customer satisfaction.

Responsibilities

• Accurately scan and ring out all customer purchases using the POS register, including cash, check, and charge transactions.
• Accurately provide change to customers.
• Follow proper procedure for closing out the register at the end of the shift.
• Request additional help as needed to maintain appropriate customer service levels.
• Offer assistance to customers with large purchases as needed (e.g., carry purchases out to their cars).
• Replenish inventory from in‑store stock and incoming orders.
• Perform general housekeeping duties necessary to maintain a professional and clean checkout area.
• Assist in maintaining overall store cleanliness, including restrooms, break rooms, backrooms, and entryways, and uphold daily store standards.
• Replenish register supplies as needed.
• Answer the phone using an appropriate greeting while maintaining customer service levels.
• Assist in inventory management, price marking, and merchandising of the checkout area and surrounding departments as needed.
• React to potential shoplifters in accordance with company policy.
• Assist in the implementation of Kinney’s Standard of Presentation (merchandising).
• Assist in ordering replacement product from the appropriate supplier.
• Assist in identifying and returning outdated or over‑stocked merchandise to the proper source.
• Accurately package and prepare items for home or business delivery.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.