Customer Experience Advisor

About the role

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Responsibilities

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty.
• Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy.
• Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments
• Proven ability to build rapport quickly and influence without being pushy
• Goal-oriented and results-driven — you know your numbers and you care about hitting them
• Strong empathy paired with sales drive — you read the customer and adjust accordingly
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect
• Comfortable with POS systems and site technology
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
• Prior sales, retail, or hospitality experience is a plus
• Bilingual (English/Spanish) — strong plus in South Florida markets