Customer Experience Account Representative

About the role

Nutrien is seeking a Customer Experience Specialist to join our dynamic team. This role plays a crucial part in ensuring customer satisfaction and efficient operations.

Responsibilities

• Interact and communicate with customers in areas of order entry, order shipment, and transaction logistics
• Learn and understand Nutrien's Nitrogen, Phosphate, and Potassium nutrients, as well as specialty lines of products in Agricultural, Industrial, and Feed Divisions
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit to manage order to cash activity
• Communicate, strategize, and implement the coordination of shipments with Sales, customers, agents, forwarders, and plant personnel
• Accurately satisfy customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
• Provide guidance, mentorship, and training on an as needed basis
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit processes
• Manage Outage and Load-out notices for plants, terminals, and warehouses
• Collect and analyze data, generate reports, and present information to management for departmental decisions
• Identify areas of improvement and potential efficiencies in the Customer Experience team

Requirements

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics, or related field
• 1-3+ years of related experience in Customer Service or a related field
• Possess excellent problem resolution and analytical skills, and the ability to exercise independent decision making within established guidelines
• Excellent communication skills, including interpersonal and organizational skills
• Experience and proficiency in a variety of software programs and applications, including SAP and Microsoft Office products such as Excel, PowerPoint, and Word
• High attention to detail and proven ability to work under pressure
• Solid understanding of customer service processes and procedures, and how transactions flow through and report in the various systems
• Highly motivated and sensitive to cultural differences
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions

Qualifications

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics, or related field
• Passion for Customer Experience
• Experience or background in an Agricultural, Commodities, Industrial Chemicals industry is beneficial but not required

Skills

• Excellent communication skills
• Problem resolution and analytical skills
• Independent decision-making abilities
• Proficiency in software programs and applications
• Attention to detail and ability to work under pressure
• Understanding of customer service processes and procedures
• Ability to identify pain points and recommend solutions

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement program with generous employer matching
• Employee Assistance Programs
• Inclusive leaves, paid time off for holidays, volunteering, vacation, and wellness
• Tuition assistance for future education and ongoing learning and training opportunities
• Annual incentive plan eligibility

Pay

The salary range for this role in Deerfield, IL is between $51,400 - $80,630. Actual salary and benefits may differ based on location and other factors.

Schedule

Full-time position available.