Customer Excellence Planner

Duties & Responsibilities

• Responsible for building, accepting or declining, scheduling and rescheduling of all loads within Red Classic’s TMS by utilizing customer email communication and/or portal access.
• Factors in hours-of-service requirements, transit times, and operational characteristics of each load when scheduling to ensure on-time service for the customer.
• Serves as a point of contact by proactively communicating to customers when there are service issues or equipment constraints, while building and developing relationships with day-to-day contacts within all assigned customer accounts.
• Credits daily tracking and tracing of all loads that are scheduled to pick up and/or deliver and ensures load data is accurate to ensure timely billing and collections.
• Responsible for obtaining all needed customer approvals prior to adding accessorial charges to a load. Accountable to the accuracy of accessorial charge calculations and coding with the TMS.
• Responsible for ensuring all Company Profiles are maintained with all required and accurate data.

Knowledge, Skills, & Abilities

• Strong customer service skills
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Ability to work effectively in a team environment
• Ability to effectively multi-task
• Ability and willingness to adapt to change
• Ability to work in an office environment
• Detail oriented
• Proficient in Microsoft Outlook, Microsoft Excel, and Microsoft Word

Minimum Qualifications

A high school diploma or GED. Knowledge acquired through minimum of 1 year of work experience.

Preferred Qualifications

An Associate degree preferred.