Customer Engineering Manager II, SMB, Google Cloud

About the role

As a SMB Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Responsibilities

• Lead a team of customer engineers focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage, and staffing needs.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, work directly with customers, partners, and prospects.
• Work cross-functionally across Google, partners, and the team to resolve technical roadblocks.

Qualifications

• Minimum qualifications:
• - Bachelor's degree or equivalent practical experience.
• - 10 years of experience with cloud native architecture in a customer-facing or support role.
• - Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• - Experience with technical conversations, demos, prototyping, or workshops with customers.
• - Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Preferred qualifications:
• - Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• - Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• - Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• - Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• - Experience driving delivery and consumption plans for complex, cross-pillar cloud solutions.

Pay

US: $152000 - $222000 (USD) + 42.86% bonus target + equity + benefits