Customer Engineering Maintenance & Service Technician

About the role

The ideal candidate resides in the Chicago, IL area. This is a residence-based role involving daily travel to customer sites within approximately a 250-mile radius.

Responsibilities

• Service Air Products cryogenic, high-pressure, and generated gas systems, along with associated equipment, at customer sites throughout the assigned region.
• Occasionally supervise contractors and crane operations.
• Participate in after-hours and weekend call-outs as needed; maintain 24/7 availability.
• Utilize company-provided laptop, truck, gas card, uniforms, and tools.
• Travel includes some overnight stays—more frequent during the first six months for training purposes. Overnight stays may also be required to support customers outside of your normal territory when needed to support the business.

Qualifications

• Strong commitment to safety—priority over production, efficiency, schedule, or external pressures.
• High school diploma or equivalent; technical degree preferred but not required.
• Valid driver’s license with a clean motor vehicle record.
• Proficiency with tools such as drills/impact drivers, portable grinders, bandsaws, general hand tools, brazing torches, electrical multi meters (including input simulators), and ladders.
• Welding or brazing experience is a plus.

Skills & Competencies

• Safety: Ability to learn, understand, and comply with company safety procedures.
• Safety Work Permits: Experience working as both issuer and receiver.
• Lock Out / Tag Out (LOTO): Knowledge of and compliance with LOTO procedures to ensure safe maintenance conditions.
• Strong troubleshooting abilities with a big-picture, diagnostic mindset.
• Electrical: Comfortable working on de-energized circuits up to 480V. Able to trace and measure voltage/amperage on instrumentation circuits by following elementary loop diagrams and/or via phone support with engineers.
• Mechanical: Understanding of piping systems, regulators, valves, relief devices, pumps, and compressors. Ability to interpret P&IDs (Piping and Instrumentation Diagrams).
• Effective communication skills to interface with customers, management, sales, and engineering.
• Self-starter with strong learning aptitude and desire for professional growth.
• Comfortable working independently for extended periods as well as collaborating with others.

Benefits

• Affordable medical, dental, and vision insurance available day one of employment.
• 401(k) plan with immediate vesting of company match and core contributions.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Adoption assistance.
• Flexible Spending Accounts (medical, dependent daycare).
• Health Savings Account.
• Life Insurance (AD&D), Supplemental AD&D.
• Employee Assistance Program (EAP).

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the business.

Skills

Skills are not specified in the job posting.

Benefits

• Affordable medical, dental, and vision insurance available day one of employment.
• 401(k) plan with immediate vesting of company match and core contributions.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Adoption assistance.
• Flexible Spending Accounts (medical, dependent daycare).
• Health Savings Account.
• Life Insurance (AD&D), Supplemental AD&D.
• Employee Assistance Program (EAP).