Customer Engineer II, AI Platform, Google Cloud

Preferred working locations: Atlanta, GA; Austin, TX; Miami, FL; Reston, VA (USA).

About the role

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical‑led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, build AI/ML proofs of concept and demos, and architect cross‑pillar cloud solutions. You will drive the technical win, define delivery and consumption plans, and present practical solutions to technical and business leaders. The role focuses on identifying, pursuing, and winning new business workloads and expanding existing ones, requiring foundational expertise in modern cloud infrastructure with deep knowledge in Data and AI/ML.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots, and in‑depth workshops.
• Architect AI/ML solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
• Facilitate the post‑sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross‑functional teams during ramp, delivery, migration, or implementation phases.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud‑native architecture in a customer‑facing or support role.
• Experience with cloud engineering, on‑premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Ability to travel up to 50% of the time.

Preferred qualifications

• Experience selling technical solutions in one or more of the following: Data Management, Data Analytics, Cloud AI.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building long‑term technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.

Pay

US: $127,000 – $184,000 (USD) base salary, plus a 42.86% bonus target, equity, and benefits.