Customer Engineer Aera Photomask Lithograph

Overview

As a Customer Engineer Aera Photomask Lithograph, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Customer Engineer Aera Photomask Lithograph through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

Success Profile

• Problem Solver
• Communicator
• Collaborative
• Industrious
• Results Driven
• Trustworthy

Culture Points

• Core Values: Most Valued Partner, Winning Team, Responsibility & Integrity, World Class Performance
• Global Environment: Focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Participation in over 30 employee engagement groups globally.
• Career Growth: Opportunities for personal career development, participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel globally to our locations in 24 countries.
• Environmental Commitment: As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S. – comes from renewable sources.

Benefits

• Compensation & Benefits: Competitive and comprehensive total rewards program starting on Day 1.
• Wellness: Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance physical, emotional, social, and financial wellbeing.
• Development & Training: Free career development and mentoring programs, as well as technical and professional courses.
• Work-Life Balance: Generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
• Community: Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
• Giving: Worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Train and mentor junior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements

• This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs.
• The ability to distinguish between colors and working with electricity
• The ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• The use of hand and power tools

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes