Customer Engagement Team Lead
Grote Automotive · Fort Wayne, IN · 1 mo ago
On-siteInformation Technology$20–$25/hrInternship
Responsibilities
- Lead, train, and motivate the call center team
- Monitor inbound and outbound customer communications
- Coach team members on phone skills, follow-up, and appointment setting
- Track daily, weekly & monthly performance metrics
- Work closely with sales leadership to maximize opportunities
- Create a positive and professional work environment
Qualifications
- Leadership experience preferred
- Automotive call center, retail, or customer service background
- Strong communication & organizational skills
- Goal-oriented mindset
- Ability to coach and develop others
- Maintain a fun, competitive, and positive work environment
About Grote Automotive - Fort Wayne
At Grote Automotive, we're committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.
Benefits
- Comprehensive Health Insurance
- Dental & Vision Coverage
- Basic & Voluntary Life Insurance
- 401(k) Retirement Savings Plan
- Paid Vacation
- Career Growth & Advancement Opportunities
- Supportive Team Environment
Pay
$20 - $25/hour