Customer Engagement Strategy Lead

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary.

About the role

MANTECH seeks a motivated, career and customer-oriented Customer Engagement Strategy Lead to support a high-visibility pilot program introducing a major new IT capability within the Department of Veterans Affairs (VA). Operating at the intersection of technical execution and client strategy, this part-time remote role serves as the critical bridge between our engineering teams and the VA’s end users. You will ensure our technical teams understand the deep customer context necessary to maximize the pilot’s impact while actively monitoring the landscape across all VA lines of business (OIT, VHA, VBA, NCA, etc.) to identify corporate risks and strategic growth opportunities for MANTECH.

This is a part-time remote position with occasional onsite meetings in Herndon, VA.

Responsibilities

• Technical Performance Oversight & Customer Alignment
  • Bridge Technical & Business Operations: Provide continuous customer context to technical team members, ensuring engineering, development, and implementation decisions align with the daily realities and needs of VA end users.
  • Optimize Pilot Outcomes: Oversee the performance of technical delivery teams during the pilot phase, defining success metrics that reflect both technical usability and true client satisfaction.
  • User Feedback Integration: Establish feedback loops from the pilot’s user sampling across various VA business lines to rapidly iterate and refine the IT capability during active deployment.
• Strategic Opportunity & Risk Management
  • Corporate Risk Mitigation: Proactively identify organizational, operational, or technical risks arising from user adoption and sampling across diverse VA stakeholders. Develop mitigation strategies and immediately escalate high-impact risks to executive leadership.
  • Opportunity Identification: Detect emerging agency needs, pain points, and expansion possibilities during the pilot phase that align with MANTECH’s broader capabilities.
  • Corporate Resource Engagement: Act as a conduit to MANTECH corporate leadership (including engaging the VP of the Health Division and other account executives) to leverage company-wide resources for risk mitigation or to position ManTech for follow-on strategic captures.
• Deliverables
  • Customer Context Briefings
  • Pilot Risk & Opportunity Log
  • Executive Strategic Briefs

Requirements

• Master’s degree in Information Technology or a relevant discipline, plus at least 14 years of related professional experience.
• Deep understanding of the Department of Veterans Affairs, including organizational structure, cultural nuances, and operational distinctions across OIT, VHA, VBA, and NCA.
• Experience working alongside software engineers, IT architects, or technical project managers, with the ability to translate complex technical concepts into business value (and vice versa).
• Experience with executive communication, stakeholder management, and consulting within federal IT programs.
• Strong business development or program management instincts, with the ability to spot acquisition trends, expansion opportunities, and political or operational risks within a client account.
• Must be a US Citizen and be willing and able to obtain and maintain a VA Public Trust Clearance.

Preferred Qualifications

• Experience leading customer adoption, change management, or user-centered design for large-scale federal IT modernization pilots.
• Existing professional network and credibility within VA leadership and program offices.
• Background in federal business development, capture strategy, or account management at a major defense/civilian contractor.

Physical Requirements

The position is sedentary and office-based. This requires the ability to communicate daily with co-workers, management, and customers.

Pay

The projected compensation range for this position is $137,100.00–$244,100.00. Differentiating factors that can impact final salary include Contract Wage Determination, relevant work experience, skills and competencies, geographic location (for remote opportunities), education, certifications, and Federal Government Contract Labor categories.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short-term and long-term Disability
• Retirement and Savings plans
• Learning and Development opportunities
• Wellness programs
• Other optional benefit elections