Customer Engagement Specialist

About the role

The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous.

Key Responsibilities

• Generate qualified leads through outbound phone and email prospecting
• Working closely with our Marketing team to qualify inbound leads
• Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo
• Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified
• Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives
• Meting or exceeding set monthly goals
• Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
• Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Requirements

• Must be fluent in English and possess excellent writing skills
• Legally eligible to work in the United States
• Able to grasp basic technical concepts
• Strong listening/communication skills and ability to adjust communication style to their target audience
• Able to connect to their audience via phone and video conferencing
• Able to work from home and has a dedicated and quiet focus area or workspace
• Able to thrive in a growing, fast-paced work environment
• Proficiency in Microsoft Office Suite and/or Google Suite
• Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks
• The ability to learn and willingness to adapt through coaching
• Comfortable and exceptional at managing their own time

Desirable Experience and Skills

• Bachelor's Degree or relevant experience preferred
• Experience working with Salesforce, Outreach and/or Zoominfo
• Knows the basic IT around servers, networking, and AWS services
• Previous working experience or exposure to Slack
• Experience working with a variety of partnership models and stakeholder types is a plus
• WFH experience
• Spanish language skills are a bonus

Who You Are

• You are curious, persistent, and coachable
• You have thick skin and are able to handle rejection well
• Your communication is professional, consistent, and empathetic

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program