Customer Engagement Specialist

Job Description

You will be an integral part of the Operational team, responsible for:

• Greeting clients and managing the reception area
• Client outreach and appointment scheduling
• Managing client information in the database and seeing each client through to completion
• Supporting management by gathering needed data and generating reports
• Aiding in new participant orientations and assembling all necessary informational materials or packets
• Responding to business phones, directing callers, responding to voicemail messages within 24 hours, scheduling client appointments, and reaching out to clients who fail to report for appointments
• Seeking out process improvements to improve the company
• Managing and directing office communications

Qualifications

• You are a self-motivated and flexible team player
• You consider yourself to have strong organizational, interpersonal, and communication skills
• You're driven and comfortable multitasking
• You take pride in your ability to recognize and solve problems as they arise
• You enjoy making connections with others both in person and over the phone
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience
• You are ready to make an impact
• If you want to stand out, having previous experience working with individuals from a diverse range of backgrounds would be beneficial

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Pay range: $19 - $20/hr
• Equus Workforce Solutions is a leading provider of workforce development services in North America.
• We are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
• We are an Equal Opportunity Employer.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.