Customer Engagement Senior Analyst

Team Overview

As the Customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities, advise on product capabilities and set up process and provide final solution recommendation. You will also communicate between production and customers and ensure program dates and deliverables are met. In this role you will report to the Manager, Customer Engagement. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

Required Knowledge And Experiences

• Translate technical and functional requirements and collaborate with technical counterparts
• Explain technical concepts in layman's terms to a non-technical audience
• Bachelor's degree and relevant work experience, preferably in the Financial Services industry
• Familiarity working with data
• Experience in the credit reporting, financial services or direct marketing industry is preferred
• ETL Knowledge

Benefits

• For Your Health: Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable
• For Your Protection: Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. Opt into a legal plan, pet insurance, and travel accident coverage
• For Your Family: Adoption assistance and fertility planning coverage, caregiver support, Dependent Care FSA with possibility of an employer match, complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
• For Your Future: 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Financial wellness resources, career coaching, and optional long-term care insurance
• For You: Tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events
• For Your Wellness: 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness

Pay

The U.S. base salary range for this position is $62,000.00 - $90,000.00 annually. Regular, full-time non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.