Customer Engagement Representative

About the role

This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac.

Job Responsibilities

• Handle an array of customer-facing activities, including interacting with customers over the phone and email
• Accurately enter and track orders, follow up on shipments and proactively communicate to customer
• Provide pricing and delivery information
• Customer order book management
• Handle and solve customer complaints, while analyzing root cause and propose preventive actions
• Act as a liaison between customers, sales and factory regarding new, current, and future requirements
• Build, maintain and cultivate professional relationships with all customers
• Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met
• Research disputes and work with accounts receivables

Requirements and Qualifications

• Excellent communication, interpersonal and organizational skills
• Strong knowledge in SKF products and systems
• Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
• Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
• Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
• Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
• Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
• Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
• AS400 or equivalent sales order processing systems experience desired
• Advanced computer and data analytical skills with Microsoft Office Suite

What You’ll Love About SKF

• Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
• Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health.
• Flexible work options available, depending on role.
• Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
• Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
• Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
• Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Pay

$50,000.00 to $56,000.00

Schedule

N/A