Customer Engagement Representative - Animal Health - West/Mountain

About the role

This role supports Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. The Inside Sales Specialist II – Territory has an assigned territory or accounts and is responsible for developing, maintaining, and implementing long-term business partnerships with those accounts. The position drives revenue growth and customer satisfaction by assisting accounts using both incoming and outbound sales strategies and superior customer service skills.

Responsibilities

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiate proactive calls to established accounts to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials as needed.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within established guidelines.
• Attend weekly sales meetings to stay informed on new products, industry changes, and company updates.
• Process orders for assigned territory and monitor backorder status for accounts.
• Gather information regarding assigned territory or accounts and share relevant details with the Territory Manager.
• Contact accounts to offer specials, programs, and communicate industry information that may benefit the account and the company.
• Support general queue sales calls.
• Travel requirements are minimal.

Requirements

• Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred.
• 1 year of experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.

Skills

• Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; selects the best method for communicating information.
• Customer Service: Is customer-oriented, sensitive, and responsive to customer needs; establishes effective working relationships and gains customer respect and loyalty.
• Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operations as they relate to department priorities.
• Self-Motivated: Develops work objectives and action plans; establishes realistic priorities and personal checkpoints; develops strategies for reporting progress.
• Work Commitment: Pursues commitments until objectives are achieved or no longer reasonably attainable; strives to meet organizational and individual performance goals.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. Benefits include:

• Medical, dental, and vision care.
• Comprehensive wellness support focusing on physical, emotional, financial, and social aspects.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities.

Pay

Full-time salary range: $43,300 - $79,310 (national average). The actual range may vary based on locale. State-specific ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois may be up to 10% lower than the minimum salary range and up to 12% higher than the maximum salary range.