Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

About the role

The Role:

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? Within Capital One's Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

Responsibilities

• Play a key role in identifying opportunities and providing direct support to our customers.
• Execute outbound contact campaigns through a variety of channels and execute next steps to help meet the client's needs.
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client's needs.
• Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed.
• Utilize various forms of communication including, but not limited to email, phone and direct mail.
• Develop, manage and maintain relationships with field teams across Business Cards & Payments.
• Work independently and seek out feedback and data to reflect on and improve your own performance.
• Be compliant with all Capital One protocols and client activities.
• Maintain and update the CRM system.

Qualifications

• A strong interest in sales and desire to continue learning and growing in a sales based environment.
• A proven track record of successful face-to-face or phone based sales and client management experience.
• Drive, focus, independent thinking, and the ability to work autonomously.
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach.
• A consultative mindset and the ability to adapt to an ever changing environment.
• Real-time effective utilization of judgment and problem solving skills.

Requirements

• Bachelor's degree or military experience.
• 1+ years of sales or client management experience (preferred).

Benefits

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Pay

• Plano, TX: $66,700 - $76,100 for Customer Development Associate.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Skills

Not specified.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Pay

• Plano, TX: $66,700 - $76,100 for Customer Development Associate.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Skills

Not specified.