Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

About the role

The Role: Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? Within Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. As a Customer Engagement Consultant, you will play a key role in identifying opportunities and providing direct support to our customers.

Responsibilities

• Execute outbound contact campaigns through a variety of channels
• Engage customers to speak further about complex opportunities and take action in real-time
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs
• Identify the appropriate path to embark on with the client and engage partners or leadership as needed
• Utilize various forms of communication including, but not limited to email, phone and direct mail
• Develop, manage and maintain relationships with field teams across Business Cards & Payments
• Work independently and seek out feedback and data to reflect on and improve your own performance
• Maintain and update the CRM system

Requirements

• A strong interest in sales and desire to continue learning and growing in a sales based environment
• A proven track record of successful face-to-face or phone based sales and client management experience
• Drive, focus, independent thinking, and the ability to work autonomously
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
• A consultative mindset and the ability to adapt to an ever changing environment
• Real-time effective utilization of judgment and problem solving skills

Qualifications

• Bachelor's degree or military experience