Customer Energy Programs Senior Advisor

About the role

The Customer Energy Programs, Senior Advisor plays a critical leadership role in advancing customer assistance and energy affordability programs. This position advises on strategic direction, provides expert guidance, leads complex program initiatives, drives digital transformation, oversees regulatory compliance, and partners across the enterprise to deliver measurable improvements in customer experience, program effectiveness, and operational efficiency.

Responsibilities

• Advises on the strategic direction of customer programs and services to maximize value, improve efficiency, and ensure compliance with operational and reporting standards.
• Provides expert guidance to senior leadership and key stakeholders on program operations while monitoring efficiency and cost metrics to drive sustained performance.
• Uses advanced program reports, dashboards, and customer feedback to drive execution, address red flags, escalate issues promptly, and surface improvement opportunities where no precedent exists.
• Led strategic and/or critical program-related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
• Drives strategic application of industry trends and best practices, delivering and executing recommendations that address emerging program needs and advance company objectives.
• Leverages in-depth knowledge to advocate for and advise on all program-related topics with internal and external stakeholders (such as regulatory bodies, industry associations, and technology providers).
• Develops and implements training programs to build organizational capabilities.

Qualifications

• Ten or more years of experience working in a customer service, corporate, administrative, or analytical role supporting business operations.
• Four or more years of experience leading customer programs, services, or projects.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.
• Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed.
• Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events.
• The work mode can be changed based on business needs.

Benefits

• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

Equal Opportunity Employer

• Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.