Customer Enablement Specialist

About the role

The Customer Enablement Specialist owns the people-readiness workstream for assigned customer onboarding engagements and delivers ongoing enablement programs across the customer lifecycle. The role assesses customer needs, develops persona-based enablement plans, facilitates learning, measures readiness, and coordinates reinforcement so administrators, leaders, and end users can confidently perform their roles using SentriLock solutions. Working in parallel with Implementation Project Managers, the specialist integrates learning milestones into the onboarding plan, identifies and