Customer Enablement Specialist

About the role

The Customer Enablement Specialist plays a dual role in helping customers successfully adopt InEight solutions while supporting the execution of strategic Customer Education initiatives. This role is well-suited for someone who combines strong customer-facing communication skills with project coordination, presentation design, analytical thinking, and an interest in technology-enabled learning.

Responsibilities

• Partner with Customer Success Managers to monitor customer adoption, engagement, product usage, and overall account health.
• Participate in customer meetings focused on adoption, enablement, usage trends, business outcomes, and value realization.
• Analyze customer data and usage trends to identify adoption gaps, emerging risks, retention concerns, and opportunities for additional engagement or education.
• Create professional, engaging PowerPoint presentations and other customer-facing business reports as needed.
• Support Sales and Account Management teams with customer success activities related to renewals, retention, account planning, and customer engagement.
• Coordinate follow-up activities with customers and internal stakeholders to help maintain momentum and accountability.
• Help develop and maintain customer adoption and enablement plans aligned with customer objectives and desired business outcomes.
• Assist with customer communications related to training opportunities, product education, learning resources, adoption programs, and other Customer Success initiatives.
• Maintain accurate customer activity, adoption, risk, and follow-up information within applicable Customer Success and business systems.
• Contribute to retention and expansion efforts by helping customers increase product knowledge, engagement, adoption, and realized value.

Skillable Program Coordination

• Aid in defining Skillable implementation priorities, project roadmaps, goals, timelines, deliverables, and success metrics.
• Facilitate project status meetings and communicate updates, milestones, dependencies, risks, decisions, and next steps to stakeholders.
• Follow up on action items, maintain accountability, and help resolve project issues through coordination with cross-functional teams.
• Configure and administer Skillable Studio, including managing lab profiles, environments, user access, lab sessions, and related program settings.
• Coordinate with DevOps and other technical stakeholders to support training lab infrastructure, provisioning, availability, maintenance, and troubleshooting.
• Assist with the development, organization, testing, and quality assurance of hands-on lab exercises and supporting curriculum.
• Coordinate pilot programs, testing sessions, and launch-readiness activities for new or updated training labs.
• Maintain program documentation, operating procedures, project plans, issue logs, and supporting resources.
• Monitor lab usage, learner participation, completion data, feedback, and other program performance measures.
• Gather feedback from customers, instructors, and internal stakeholders to identify opportunities for improving the learner experience and overall program effectiveness.
• Support the continued expansion of Skillable across additional InEight products, courses, and customer education programs.

Qualifications

• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong project coordination and project management abilities.
• Ability to design clear, engaging, and visually compelling PowerPoint presentations for customer business reviews, executive updates, and internal stakeholders.
• Strong written communication skills, with the ability to create professional, accurate, and customer-appropriate emails, reports, presentations, and other business communications.
• Strong verbal communication and interpersonal skills, with the confidence and professionalism to interact directly with customers.
• Ability to present information clearly, facilitate productive discussions, and communicate effectively with both business and technical audiences.
• Experience using AI tools to improve efficiency, organize information, develop communications, and support scalable outreach to large groups of customers.
• Ability to review customer data, identify trends, and translate findings into clear actions, insights, or recommendations.
• Ability to collaborate effectively across multiple departments and stakeholder groups.
• Strong attention to detail, accountability, and follow-through.
• Comfortable learning new software applications, technical concepts, and business systems.
• Ability to work independently while contributing effectively within a collaborative, cross-functional team.