Customer Education Trainer

About the role

We are looking for a Customer Education Trainer to support our Life Sciences & Healthcare customers, with a focus on our discovery and preclinical solutions. This individual will report into the Director of Education and should possess both a strong scientific background and exceptional communication skills. The successful candidate will serve as a trusted advisor to customers, helping researchers, scientists, and R&D professionals maximize the value of Clarivate solutions while supporting the adoption of AI-assisted workflows and emerging technologies. Working with sales, customer success and product managers, this individual will deliver customer-facing product trainings, increasingly centered on our AI-assisted workflows.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's or Master's degree in Life Sciences, Biology, Molecular Biology, Pharmacology, Drug Discovery, Preclinical Research, or a related scientific discipline.
• Minimum 5 years of relevant experience
• Strong scientific knowledge with the ability to confidently discuss research workflows, scientific concepts, and preclinical R&D processes with researchers and scientists.
• Experience translating complex scientific or technical information into easily understandable content.
• Strong understanding of the life sciences industry, particularly in the discovery and preclinical R&D space.
• Experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your own work.
• Familiarity with generative AI concepts.
• Strong organizational and project management skills.
• Self-motivated with the ability to work both independently and collaboratively.
• Experience presenting to diverse audiences, ranging from one-on-one customer sessions to larger virtual or live training events.

Responsibilities

• Develop high-quality educational programs that meet the needs of diverse customer personas, showcasing real-world workflows, use cases, product value and AI-enabled capabilities.
• Deliver engaging customer training sessions, for audiences of all sizes, that drive product adoption, customer success and business outcomes.
• Educate customers on AI-powered capabilities and effective prompting in order to build customer confidence and trust in AI-assisted workflows.
• Support the development of in-product and self-service learning experiences, including AI-assisted learning content and scalable onboarding resources.
• Partner with customer success and account management teams to prioritize customer activities and to identify additional service needs.
• Work closely with product management to communicate customer feedback and influence product development.
• Maintain deep expertise in Clarivate solutions, industry trends, and emerging applications of AI within life sciences research and development.
• Leverage AI tools in your own workflows and help identify best practices for the team.
• Ability to travel to client sites for training.

About The Team

The Customer Education team is a global group responsible for helping Clarivate customers maximize the value of our solutions, resulting in strong usage, adoption and customer retention. We combine instructor-led training, digital learning experiences, in-product guidance, and AI-powered engagement strategies to help customers achieve their goals. As Clarivate continues to expand AI capabilities across its portfolio, Customer Education plays a critical role in helping customers understand, adopt, and realize value from both our core products and emerging AI-driven solutions.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed. Hybrid position working in the office 2-3 days a week.

Compensation

The expected base salary for this position is $68,000 - $85,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.