Customer & Digital Experience Specialist (REMOTE)

This is a remote role with the ideal candidate residing in either the eastern or central time zones.

About the role

Legrand’s Power Busway team is seeking a Customer & Digital Experience Specialist to support the execution of CX and DX priorities, projects, and day-to-day operational needs. The role focuses on maintaining customer-facing content, supporting website and digital operations, and contributing to practical tools, workflows, and content improvements that enhance adoption and reduce friction. This position ensures customers and internal teams have access to accurate, easy-to-find, and actionable digital resources while translating VOC, website feedback, field insights, usage data, and business requirements into clear content and customer-focused digital enhancements.

Responsibilities

• Website Content & Digital Operations:
  • Support the organization, maintenance, and ongoing improvement of divisional website content to ensure it is accurate, customer-focused, easy to navigate, and aligned with business messaging.
  • Coordinate landing page updates, maintain content, track stakeholder requests and issues, support testing, and assist with routine site maintenance.
  • Collaborate with the Digital Marketing Manager, Product Management, Sales, Customer Service, IT, and CX/DX teams to ensure content, navigation, search, and product information support customer and business needs.
  • Support content governance practices, including review cycles, ownership tracking, quality checks, version control, and messaging standards.
  • Review website feedback, search behavior, usage insights, and stakeholder input to identify content gaps, improve usability, and support digital adoption.
  • Enhance content discoverability through content structure, metadata, naming conventions, internal search optimization, and SEO best practices.
  • Maintain clear, consistent, and customer-friendly digital content across web pages, tools, forms, documentation, FAQs, and sales enablement assets.
• Digital Tools, Workflow & Sales Enablement:
  • Work with Sales and cross-functional teams to gather workflow needs and support the configuration, documentation, testing, and improvement of practical digital tools, forms, templates, and process improvements.
  • Coordinate with design, IT, development, and business stakeholders to support intake, evaluation, testing, documentation, maintenance, and enhancement of digital tools aligned to user and business needs.
  • Assist with efforts to streamline manual processes through workflow improvements, automation support, routing, approvals, tracking, and reporting.
  • Monitor tool usage, content engagement, feedback, and adoption trends to identify improvement opportunities and support reporting on effectiveness.
  • Ensure tools and workflows are user-friendly, well-maintained, and aligned with CX/DX goals.
• Customer Experience Enablement:
  • Support CX and DX initiatives by translating VOC, survey feedback, and field insights into content, workflow, and digital improvement opportunities.
  • Assist with closed-loop processes by maintaining tracking tools, documenting feedback themes, and supporting standardized outputs.
  • Support CX and Digital Marketing leadership in identifying opportunities to simplify customer journeys by reducing friction in key touchpoints.
  • Ensure tools align with CX/DX principles, improving ease of use, responsiveness, and consistency across channels.
• Customer Data Stewardship:
  • Support customer data quality, consistency, and governance across digital tools, workflows, and customer-facing platforms.
  • Identify customer data gaps, inconsistencies, and process issues that impact reporting, personalization, digital experience, and customer interactions.
  • Work with cross-functional teams to support improvements to the reliability, usability, and accessibility of customer data used in reporting, CX/DX initiatives, and customer interactions.
• Adoption, Support & Cross-Functional Enablement:
  • Collaborate with Sales, Marketing, Customer Service, Product Management, and CX/DX teams to support execution of digital and CX initiatives.
  • Assist with CX and DX initiative execution by maintaining supporting tools, documentation, and processes.
  • Support adoption of tools across Sales and Customer teams.
  • Provide day-to-day support and practical guidance to ensure effective use of tools and workflows.
  • Monitor usage, gather feedback, and support ongoing improvements to tools based on adoption and effectiveness.

Requirements

• Associate or Bachelor’s degree in Marketing, Digital Experience, Business, Communications, or a related field; equivalent experience will be considered.
• 3–5 years of experience in digital experience, sales enablement, CX, website operations, or a similar role.
• Experience supporting, configuring, maintaining, or documenting tools, workflows, forms, or customer-facing assets.
• Exposure to CRM systems (e.g., Salesforce), collaboration tools (e.g., SharePoint), and digital platforms.
• Experience working cross-functionally to support sales, CX, or digital initiatives is preferred.
• Experience in manufacturing or the electrical infrastructure industry is preferred.

Preferred Skills

• Familiarity with UX/UI principles, usability best practices, and design system standards.
• Working knowledge of SEO, website search optimization, metadata, and content discoverability.
• Experience developing and supporting digital tools using HTML, CSS, JavaScript, and other web technologies, with strong troubleshooting and debugging skills.

Skills

• Customer-focused mindset with the ability to understand user needs and support practical improvements to digital and operational experiences.
• Strong content organization skills, including structuring website content for clarity, navigation, searchability, and customer usability.
• Ability to write, edit, and maintain clear, accurate, and customer-friendly digital content across web pages, forms, documentation, FAQs, and sales enablement assets.
• Understanding of content governance practices, including review cycles, ownership tracking, quality standards, version control, and content lifecycle management.
• Working knowledge of SEO, internal search optimization, metadata, naming conventions, and content discoverability best practices.
• Effective communication skills with the ability to gather input, clarify requirements, and support alignment across stakeholders.
• Detail-oriented approach to maintaining accurate content, data, documentation, and digital resources.
• Comfort working with digital platforms, workflow tools, content systems, and basic reporting or tracking mechanisms.
• Ability to use website feedback, usage insights, content engagement, and stakeholder input to identify gaps and support practical improvements.
• Collaborative working style with the ability to partner across Sales, Marketing, Customer Service, Product Management, IT, and CX/DX teams.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings to improve life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

Legrand North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities, paid time off to volunteer, and an active/growing Employee Resource Group network.

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. EWS specializes in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets, serving vertical markets including commercial office, commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments, and residential.

Benefits

• Comprehensive medical, dental, and vision coverage.
• High employer 401K match.
• Paid time off (PTO) and holiday pay.
• Short-term and long-term disability benefit plans.
• Above-benchmark paid maternity and parental leave.
• Bonus opportunities in accordance with the Company’s incentive plans.
• Paid time off to volunteer.
• Active and growing Employee Resource Group network.